Privacy & Cookie Policy

LAM Clothing Ltd is committed to protecting and respecting your right to privacy. This Privacy & Cookie Policy sets out the basis on which any information / personal data we may collect from you, or that you provide to us, will be processed by us, how we may use that information, how long we may hold it, how we keep your data secure and how we use Cookies. Please read the following carefully to understand our practices regarding your data and how we treat it. It also explains your rights and how to exercise them.

This website is operated by LAM, and in the Privacy & Cookie Policy LAM is sometimes referred to as – “we”, “us” or “our”. LAM is a Limited company – LAM clothing Ltd registered in England and Wales under company registration number 12318698

We may change this Privacy & Cookie Policy from time to time. Any changes we make to this Privacy & Cookie Policy will be posted on this page and, where appropriate, notified to you by post or email. Please check regularly to see any updates or changes.

 

INFORMATION PROVIDED BY YOU

When using our website; completing purchases, joining our mailing list or corresponding with us in writing, by telephone, email or otherwise, you may need to provide the following personal information:

  • Your first and last name
  • Your title
  • Your email address
  • Your telephone number
  • Your date of birth
  • Bank details
  • Your billing address
  • Your preferred postal delivery address (if applicable)
  • Details of transactions you have made with us and of the fulfilment of your orders

COOKIES – Information we collect through our website

Our Website uses cookies collect log and analytical information, to help analyse how visitors use the site, and to compile statistical reports on Website activity.

  • We process this information to understand how visitors use our Website and to compile statistical reports regarding that activity (for example, your IP address is used to approximate the country from which you access our Website, and we aggregate this information to learn the regions in which our Website visitors reside).
  • This processing is crucial to the running of our online business and we therefore undertake such monitoring in the pursuit of our legitimate interests in improving our Website and to provide a better service and source of information to visitors.

This information is not used to develop a personal profile of you. More information on which cookies we use and how we use them can be seen in our Cookie Policy.

 

FINANCIAL TRANSACTIONS – Security of Website.

All financial transactions via our e-shop are handled directly by our payment service provider Stripe. Our Website is subject to, and complies with, the PCI standards. You can learn more about what PCI compliance means to our payment service provider by following this link – https://stripe.com/docs/security

We only share your transaction information as necessary to conclude the transaction, and will not share any personal information with these third-party providers, nor will we receive any of the financial information that you provide to them.

 

CARD NETWORK POLICIES

Through our payment service provider we can accept all major debit and credit cards from customers in every country –

  • Visa
  • Mastercard
  • Maestro
  • American Express

The Policy Guidelines for all these cards are set out in the rules published by the individual cards network. To view these rules please follow the links below to each card provider.

Visa – http://usa.visa.com/merchants/operations/op_regulations.html

Mastercard / Maestro – http://www.mastercard.com/us/merchant/support/rules.html

American Express – http://www.americanexpress.com/merchantopguide

 

THIRD PARTIES – personal information provided by third parties                    

We may receive personal information about you from third parties, which may include parties who provide this information in fulfilment of a legal obligation or representatives you have authorised to act on your behalf. Any information we receive about you from these third parties will only be processed for the purposes described under “How we will use the information about you” section below.

HOW WE WILL USE YOUR PERSONAL DATA

When you visit our Website, whether to browse our content or make a purchase, we may use the personal information that you provide for the following purposes:

Providing our products – fulfilling orders

  • Entering into an agreement with you to provide our products
  • Logging and processing your order in our information systems
  • Providing physical delivery by couriers of products ordered online

We collect and use information from you to enable us to perform our sales contract with you and to enable you to access online services in line with our Terms & Conditions.

Customer Services & Enquiries

  • Replying to your enquiries or responding to concerns or complaints
  • Providing you with information about the services we offer including our e-newsletter, important announcements about your account, and updates to our services
  • We aim to respond to you/notify you as promptly as possible, and we do so on the basis that we have a legitimate interest in contacting you for these purposes.

 

Marketing

If you have asked to be added to our mailing list, we provide communications on the basis that you have asked to receive these. If you change your mind, you may opt-out at any time via the unsubscribe feature that appears in our emails or by emailing info@lamclothing.com

 

How we may process the information we collect about you;

  • for the purposes of providing you with information about goods or services we feel may interest you (the basis for this processing will be that it forms part of our legitimate interests as a data controller in ensuring that you are aware of the full range of goods and services we offer);
  • for the purposes of notifying you about changes to our service (the basis for this processing will be that it forms part of our legitimate interests as a data controller in ensuring that you are aware of any such changes);
  • for the purposes of administering our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes (the basis for this processing will be that it forms part of our legitimate interests as a data controller in ensuring the correct and efficient operation of our Website);
  • for the purposes of improving our Website to ensure that content is presented in the most effective manner for you and for your computer (the basis for this processing will be that it forms part of our legitimate interests as a data controller in ensuring that we provide our website content to you in the most effective manner);
  • for the purposes of keeping our Website safe and secure (the basis for this processing will be that it is necessary for compliance with our legal obligations including, without limitation, under the General Data Protection Regulation and the Data Protection Act 2018);
  • for the purposes of measuring or understanding the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you (the basis for this processing will be that it forms part of our legitimate interests as a data controller in measuring the effectiveness and relevance of the advertising which we provide); and
  • for the purposes of ensuring that content from our website is presented in the most effective manner for you and for your computer (the basis for this processing will be that it forms part of our legitimate interests as a data controller in ensuring that we provide our website content to you in the most effective manner).

WHO YOUR INFORMATION MIGHT BE SHARED WITH

We keep your information confidential but may, as far as is reasonably necessary, disclose your personal data to:

  • Our personnel – within LAM clothing Ltd
  • Our business partners, suppliers, agents and sub-contractors for the purposes described under “How we will use your personal data” section above. These parties may be engaged for the fulfilment of contracts we have with you and the provision of support services to us; and
  • law enforcement agencies, regulatory bodies, auditors and professional advisors to comply with any legal obligation; or for the purposes of fraud prevention; or in order to enforce any agreements; or protect the rights, property, or safety of LAM, its licensees, or others; or obtain any related professional advice.

INTERNATIONAL DATA TRANSFER

We may need to transfer your personal data to countries that are located outside the European Economic Area (“EEA”) for the purposes of processing by parties that work for LAM or one of our suppliers. By way of example, this may happen if any of the computer services used to host the website are located in a country outside of the EEA.

We will take all steps reasonably necessary to ensure your personal data is treated securely and in accordance with this privacy policy.

 

KEEPING YOUR DATA SECURE

 

We will use technical and organisational measures to safeguard your personal data. All information you provide to us is stored securely.

Unfortunately, the transfer of information via the internet is not entirely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website or email server; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our website may include links to, or content embedded from third party web services providers. Please note that we have no control over these third-party websites and therefore cannot accept responsibility for the protection and privacy of any information which you provide whilst visiting such third-party websites and such websites are not governed by this privacy policy. It is your responsibility to exercise caution and note the terms of privacy policies relevant to any such third-party websites.

RETENTION OF YOUR DATA

We will not retain your personal data for longer than is necessary in relation to the purposes for which the data was collected or otherwise processed. The criteria we use for determining the retention periods for personal data processed in the performance of a contract will be any regulatory requirements, statutory retention periods or guidance provided by regulatory bodies such as HMRC or the Information Commissioners Office. The statutory limitation period for legal claims related to most contracts is generally 6 years.

WHAT RIGHTS TO DO YOU HAVE?

Right to request a copy of your information

You can request confirmation that your data is being processed and a copy of the information we hold for you (this is known as a subject access request).

Should you wish for confirmation that your data is being processed or wish to access the personal data we may hold about you then you can request this from us in writing. Upon written request, we will provide you with a readable copy of the personal data which we keep about you. We will respond to you within the time frame specified within the applicable data protection law, which is generally within one month of receipt of the written request. We will provide the information without charge, but if requests are manifestly unfounded or excessive, in particular because they are repetitive, we retain the right to refuse or to charge a reasonable fee based on the administrative costs of providing the information.

Right to correct any mistakes in your information

You can require us to rectify the personal data we hold about you if it is inaccurate or incomplete.

Should you require us to rectify the personal data we hold about you, please send a written request and we will respond to you within the time frame specified within the applicable data protection law, which is generally within one month of receipt of the request.

If we have disclosed your personal data to any third parties, we will also inform those third parties of any correction to your personal data where possible.

In addition to the above, you will also have the following rights that are applicable to the way we use your data under the General Data Protection Regulation and the Data Protection Act 2018 that came into force on 25th May 2018:

Right to erasure

You can require us to erase personal information we hold about you without undue delay in the following circumstances:

  • the personal data is no longer necessary in relation to the purposes for which is was collected or otherwise processed;
  • you object to the processing and there is no overriding legitimate interest for us to continue the processing of the data;
  • your personal data was unlawfully processed; or
  • your personal data must be erased in order to comply with a legal obligation.

LAM can refuse to comply with a request to erase personal information we hold about you for the following reasons:

  • to exercise the right of freedom of expression and information;
  • to comply with a legal obligation for the performance of a public interest task or exercise of official authority;
  • for public health purposes in the public interest;
  • archiving purposes in the public interest, scientific research, historical research or statistical purposes; or
  • the exercise or defence of legal claims.

If we have disclosed your personal data to any third parties, we will inform those third parties of any erasure of your personal data, unless it is impossible or involves disproportionate effort to do so.

Right to restrict processing of your personal data

You have the right to restrict the processing of your personal data in the following circumstances:

  • you contest the accuracy of the personal data;
  • the processing is unlawful and you do not wish for the data to be erased but require restricted processing of the data instead; or
  • we no longer require your personal data but you require the data to establish, exercise or defend a legal claim.

When processing of your data has been restricted, we will be permitted to store your data but will not perform the processing of it, unless you consent to further processing or processing is necessary for the establishment of a legal claim; for the protection of rights of another person; or for reasons of important public interest.

If we have disclosed your personal data to any third parties, we will inform those third parties about the restriction on the processing of your personal data, unless it is impossible or involves disproportionate effort to do so.

HOW TO CONTACT US

Please contact us if you have any questions about this privacy policy or the information we hold about you, including making requests to exercise any of your rights in relation to your personal data.

You may contact us by:

 

COOKIES

Our website, www.lamclothing.com uses cookies.

A cookie is a small file of letters and numbers that we are able to store on your browser or the hard drive of your computer but we require your agreement to do so. Cookies transfer information to your computer’s hard drive.

We use cookies in order to differentiate you from other people who use our website. Using cookies helps us improve your experience when you browse our website and also allows us to improve our Website.

By continuing to browse this site, you are agreeing to our use of cookies.

On our Website, we make use of the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that allow you to log into secure areas of our Website or to use a shopping cart or pay for our Products.
  • Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and payment providers) may also use cookies, over which we have no control.

 

CONSENT

  • If you visit our website when your browser is set to accept cookies, we will interpret this as an indication that you consent to our use of cookies and other similar technologies as described in this Cookie Policy.
  • You are able to block our cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

 

COMPLAINTS

We take your privacy very seriously and try to adhere to the highest standards when collecting and processing your data. However, if you think there is a problem with the way we are processing your personal data or if you have any questions regarding our use of cookies, then we encourage you to contact us directly to see if your concerns can be addressed.

If you are not satisfied with the outcome of our internal complaints procedure, or if you consider that your complaint has not been handled correctly, you may lodge a complaint with the Information Commissioners Office.

 

 

CHANGES TO THIS POLICY

This Privacy Policy may be updated from time to time. We will notify you of any changes to our policy by posting the new policy on our Website. You are advised to consult this webpage regularly for any changes to the policy.